Job Description
Are you someone who enjoys solving customer problems, improving service quality, and leading smart teams? A growing company in Bangalore is hiring for the role of Manager – Customer Care & Experience. This is a trusted career opportunity for experienced professionals who want to build a stable future while working in a fast-moving business environment.
In this position, you will help improve the full customer journey. Your daily work will include understanding customer feedback, checking service quality, reviewing complaints, and finding practical ways to improve the customer experience. You will study customer behavior, support trends, and operational data to identify common pain points and provide useful solutions.
The company is looking for a professional who can manage both customer experience projects and workforce planning. You will support call center operations by improving staffing plans, shift schedules, forecasting volumes, and maintaining service standards. Your role will directly help the company deliver faster support, better quality, and stronger customer trust.
You will work closely with teams such as operations, finance, product, city management, and leadership. Good communication and teamwork are important because many projects require coordination across departments. You will also prepare reports, dashboards, and business reviews to help leaders make better decisions.
This role is ideal for candidates who enjoy data analysis, leadership responsibility, and meaningful customer-focused work. If you have experience in business analysis, customer care operations, workforce management, or program management, this opportunity can help you grow professionally.
The company values practical thinking, honesty, strong execution, and customer-first service. If you want a long-term job with career growth, learning opportunities, and a professional workplace, this role can be a smart next move.
This trusted opening is suitable for candidates who want a balanced professional lifestyle in one of India’s top career cities. Working in Bangalore gives access to modern offices, networking opportunities, and future growth.
Salary
Expected salary for this role in Bangalore may range between ₹10 LPA to ₹18 LPA, depending on experience, skills, and previous company background.
This salary range can support a normal and comfortable lifestyle including:
- Good rented accommodation
- Family support and savings
- Transport and daily travel expenses
- Weekend lifestyle and dining
- Long-term financial planning
- Health expenses
Performance bonuses or yearly increments may also be available based on company policy.
Benefits
- Career growth opportunities
- Stable and trusted company environment
- Performance-based bonus
- Medical insurance support
- Paid leave and holidays
- Professional work culture
- Learning and development programs
- Modern office environment
- Leadership exposure
- Future internal promotion opportunities
- Team support and recognition programs
Requirements
To apply for this trusted opportunity, candidates should have:
- Strong background in customer care, operations, CX, or analytics
- 8 to 15 years of overall experience preferred
- Experience in workforce management planning
- Good knowledge of SQL, Excel, Power BI, or reporting tools
- Strong communication skills
- Ability to solve problems using data insights
- Ability to work in fast-paced environments
- Team handling and stakeholder management experience
- Professional attitude and customer-first mindset
- Good decision-making skills
Preferred but not mandatory:
- Startup, e-commerce, logistics, or consulting experience
- Exposure to GenAI or automation projects
- MBA / B.Tech from reputed institutes
Location
Bangalore, Karnataka, India Bangalore
Bangalore is one of India’s top cities for careers, technology jobs, leadership roles, and modern lifestyle growth.
About the Company – Swiggy
Swiggy is one of India’s trusted technology-driven convenience platforms, helping millions of people with food delivery, grocery needs, and everyday essentials. Founded in 2014, the company has grown from a food ordering service into a broader consumer platform focused on speed, reliability, and customer satisfaction.
The company operates across many cities in India and continues to build services that make daily life easier for customers. Its strong network of restaurant partners, delivery partners, and support teams helps create smooth and dependable experiences. Swiggy is known for innovation, operational excellence, and customer-first thinking.
Working at Swiggy means being part of a fast-moving workplace where ideas matter and growth is encouraged. Employees get opportunities to work on technology, business operations, customer experience, logistics, finance, and many other career paths. The company values teamwork, ownership, trust, and continuous learning.
With a strong reputation in India’s digital economy, Swiggy continues to create jobs, improve services, and build convenient solutions for modern lifestyles. It is a good place for professionals looking for meaningful work and long-term career development.
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