Job Description
At Careem, we are building something bigger than a service—we are shaping how everyday life flows across cities. From booking rides to ordering food, managing payments, and beyond, our goal is simple: make life easier. Now, as we step into a future shaped by intelligent systems, we are looking for someone who can bring clarity, creativity, and purpose to the way automation and data are used across our Care function.
In this role, you won’t just manage projects—you’ll influence how problems are solved. You will work closely with teams across different business areas, understanding what slows people down, what frustrates customers, and where small improvements can make a big difference. Your work will focus on turning those insights into practical solutions—automated workflows, smarter processes, and systems that respond before issues escalate.
You’ll spend your time connecting ideas with execution. One day you might be mapping out how customer queries can be resolved faster through self-service tools; another day you might be working with engineers and analysts to refine how data is used to improve service quality. The role is hands-on, but also strategic—it’s about seeing the bigger picture while staying close to the details.
You will also help teams adopt new ways of working. Introducing automation isn’t just about building tools; it’s about helping people trust and use them. You’ll guide teams through change, ensuring solutions are practical, reliable, and genuinely helpful.
This position offers the chance to work with real data, real challenges, and real impact across multiple markets. If you enjoy solving meaningful problems, working with diverse teams, and building things that actually get used, you’ll feel right at home here.
Salary
The salary for this role typically falls within a competitive range aligned with senior-level positions in Dubai’s technology and analytics space.
- Estimated monthly salary: AED 28,000 – AED 45,000
- Annual equivalent: AED 336,000 – AED 540,000
Final compensation depends on experience, technical depth, and leadership exposure. Candidates with strong backgrounds in machine learning applications, automation strategy, and cross-functional delivery may be positioned toward the higher end of the range.
In addition to base pay, performance-based bonuses and long-term incentives may also be offered, reflecting both individual contribution and company growth.
Benefits
- Opportunity to work from any country for up to 30 days annually
- Hybrid work model with flexibility to work remotely part of the week
- Comprehensive healthcare coverage
- Unlimited vacation policy, encouraging real time off when needed
- Exposure to regional-scale projects impacting millions of users
- Fitness and wellness reimbursements (gym memberships, classes, etc.)
- Continuous learning culture with room to experiment and improve
- A collaborative environment with experienced professionals across product, data, and engineering
Requirements
Must-have qualifications:
- 6+ years of experience in analytics, automation, or machine learning program management
- Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, or a related field
- Solid understanding of machine learning concepts such as classification, regression, and evaluation metrics
- Strong Python skills with hands-on experience using libraries like pandas and NumPy
- Experience with at least one ML framework (e.g., TensorFlow, PyTorch, or XGBoost)
- Ability to translate complex data into clear, actionable insights
- Experience working with CRM or support platforms such as Zendesk or Salesforce
- Advanced data analysis skills using SQL and BI tools like Power BI or Tableau
Good to have:
- Familiarity with workflow orchestration tools (Airflow, MLflow, etc.)
- Exposure to large-scale data tools like Spark or Hive
- Interest in solving operational problems in customer-facing environments
- A portfolio or GitHub profile demonstrating practical work
- Understanding of model deployment and monitoring
Location
Dubai, United Arab Emirates
About the Company
Careem began with a simple idea—to make everyday life easier for people across the region. What started as a ride-hailing service has grown into something much bigger: a platform that connects people to what they need, when they need it. Whether it’s getting home safely, ordering a meal after a long day, or sending essentials to loved ones, Careem quietly fits into the rhythm of daily life.
But behind the technology, it’s always been about people. The drivers earning a living, the customers relying on convenience, and the teams working behind the scenes to make everything run smoothly. Careem has created opportunities for millions while building services that feel local, familiar, and dependable.
Today, the company is entering a new phase—one where smarter systems and thoughtful automation help solve real problems faster. The focus isn’t just on innovation for the sake of it, but on making services more reliable, more responsive, and more human.
Working at Careem means being part of a place where ideas are welcomed, ownership is encouraged, and impact is visible. It’s a company that values progress, but never forgets the people it serves.
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