Job Description
Starting your journey as a Business Support Analyst at Odoo is not just another desk job—it’s a role where every conversation matters. You’ll be the person customers turn to when they feel stuck, confused, or unsure about how to use the software. And your job? Make things simple again.
From the moment a query lands—whether it’s through chat, email, or a phone call—you’ll step in to understand what’s really going on. Not just the technical side, but the business need behind it. Maybe a client is struggling to manage their inventory, or maybe their accounting module isn’t behaving the way they expected. You’ll investigate, ask the right questions, and guide them step by step until the issue is solved.
What makes this role different is the mix of people and product. One moment you’re helping a startup owner understand workflows, and the next, you’re coordinating with developers to fix a deeper issue. You become the bridge between users and the product team—making sure both sides understand each other.
No two days feel the same here. Some days are fast-paced with multiple chats running, while others give you time to dig deeper into complex problems. Along the way, you’ll also spot patterns—common issues users face—and share feedback that helps improve the product itself.
You won’t just support customers—you’ll shape their experience. And when a frustrated user leaves the conversation satisfied, you’ll know your work made a difference.
Salary (Expected Range)
Odoo typically offers a competitive package for this role in India.
- Estimated Salary: ₹4 LPA – ₹7 LPA (based on experience and skills)
- Performance-based growth and internal opportunities available
Benefits
Working here isn’t just about salary—it’s about how your day feels.
- 24 Paid Leaves + Public Holidays – Time to recharge matters
- 5-Day Work Week – Your weekends are truly yours
- Friendly Workplace – Open culture where asking questions is normal
- Learning Environment – Regular training sessions to keep you sharp
- Team Activities – Lunches, outings, and celebrations that don’t feel forced
- Career Growth – Opportunities to move across teams or even countries
- Hands-on Training – Practical learning, not just theory
- Snacks & Refreshments – Small things that make long days easier
Requirements
This role isn’t only about technical knowledge—it’s about mindset.
Must Have:
- Bachelor’s or Master’s degree
- Strong communication skills in English
- 1+ year experience in IT/software functional support
- Ability to understand business problems, not just technical ones
- Customer-first thinking
- Self-learning attitude and independence
Nice to Have:
- Basic technical knowledge (XML, Python, JavaScript)
- Ability to stay calm and solution-focused under pressure
- Understanding of business processes (sales, accounting, inventory)
Location (Workplace Details)
401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar, Gujarat – 382007, India
About the Company
Odoo is not the kind of company that feels distant or complicated—it’s built around a simple idea: make business software easy for real people. What started as a small project has grown into a global platform used by millions, yet it still carries that same practical mindset.
At its core, Odoo creates tools that help businesses run their daily operations—sales, accounting, inventory, HR—all in one place. But what makes it stand out isn’t just the product, it’s the way it’s built. The teams focus on solving everyday problems that business owners and employees actually face, rather than adding features just for the sake of it.
Inside the company, the culture feels open and fast-moving. People are encouraged to share ideas, try things, and learn by doing. There’s less hierarchy and more collaboration, which means your voice can matter even early in your career.
Odoo also puts strong emphasis on growth—both for the product and the people behind it. Whether it’s through training, new responsibilities, or global opportunities, employees are constantly learning.
In simple terms, Odoo is a place where technology meets real business needs, and where your work can directly impact how companies operate every day.
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