Job Description
Working as a Senior Executive – Corporate Catering & Outlet Operations at AirAsia (Santan) is not just about managing food services—it’s about creating experiences that people remember.
This role sits right in the middle of operations and customer experience. On one side, you’re planning and executing corporate catering events—meetings, conferences, and special occasions where everything needs to run smoothly. On the other side, you’re managing day-to-day outlet operations, making sure every customer who walks in gets the same quality and care.
Your work starts with understanding people. Corporate clients come with different expectations, and your role is to listen, understand, and deliver something that fits their needs. It’s not just about food—it’s about presentation, timing, and attention to detail.
At the same time, you’ll be leading a team. From training staff to guiding them during busy service hours, you’ll play a key role in shaping how the team performs. A good day in this role is when everything flows naturally—events run on time, customers are happy, and your team feels supported.
There’s also a business side to this job. You’ll keep an eye on sales, costs, and performance, making sure operations stay efficient while maintaining quality. You’ll work closely with the kitchen team to plan menus that are both creative and practical.
This role suits someone who enjoys being active, solving problems quickly, and working with people. It can be fast-paced and sometimes demanding, but it’s also rewarding—because you get to see the results of your work in real time.
If you enjoy hospitality, teamwork, and creating smooth experiences for others, this role offers a strong path forward.
Salary
1. Estimated: MYR 5,500 – 8,500 per month
2. Performance-based incentives and annual increments
Benefits
- Opportunity to work with a well-known brand in aviation and hospitality
- Employee wellbeing programs (physical, emotional, financial, social)
- Career growth within food services and operations management
- Exposure to corporate catering and large-scale event operations
- Staff discounts and internal benefits (Allstar perks)
- Supportive and diverse work environment
- Opportunity to work in a fast-moving and dynamic environment
- Training and development opportunities
Requirements
Education:
- Master’s degree is an advantage
- Bachelor’s degree in Hospitality Management, Business, or related field
Experience:
- Experience in corporate catering or food service preferred
- Minimum 3 years of experience in hospitality or catering operations
Skills That Matter:
- Good communication and client-handling ability
- Strong leadership and team management skills
- Ability to manage multiple tasks and events
- Understanding of catering operations and food safety standards
Operational Knowledge:
- Basic understanding of sales, costs, and profitability
- Familiarity with Microsoft Office and catering tools
- Experience with menu planning and event coordination
Personal Qualities:
- Detail-oriented and organized
- Flexible with working hours (including weekends/events)
- Customer-focused mindset
- Able to work under pressure during busy events
Bonus (Not Mandatory):
- Experience handling large corporate events
- Food safety or sanitation certification
Location
Sepang, Kuala Lumpur Malaysia.
About AirAsia
AirAsia is more than just an airline—it’s a brand that changed how people travel in Asia. What started as a low-cost airline has grown into a strong travel and lifestyle company, making flying affordable for millions who once thought it was out of reach.
AirAsia is known for its fast-paced, energetic environment where things are always moving. Behind every flight, there’s a team working together—from ground staff to operations and catering—to make sure everything runs smoothly. Through its food brand Santan, the company has also brought airline-quality meals into everyday dining, connecting travel with food in a unique way.
What truly stands out about AirAsia is its people-first culture. Employees, known as “Allstars,” are encouraged to take ownership, share ideas, and grow in their roles. It’s not a place where you just follow routines—you’re given the space to try, learn, and improve.
For many, working at AirAsia feels like being part of something active and evolving, where every day brings new challenges, new learning, and a chance to be part of a bigger journey.
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