Job Description
This role is for someone who enjoys working closely with brands, understanding what drives sales, and building long-term business relationships. As a Key Account Manager, you’ll be responsible for managing a portfolio of sellers and helping them grow on the platform.
Your day will usually start with reviewing performance—checking how your assigned brands are doing, what products are selling well, and where there’s room to improve. You’ll look at numbers closely, but your real job is to turn those numbers into actions. That could mean adjusting pricing, planning promotions, or suggesting new product ranges.
You’ll also spend a good amount of time talking to sellers. Building strong relationships is a big part of this role. Some sellers might need help launching their stores, while others might need guidance on how to improve sales during campaigns. You’ll act as their go-to person, making sure they understand how to use the platform effectively.
At the same time, you’ll be working with internal teams like marketing, supply chain, and customer service. Coordination is key here. If a seller is planning a big promotion, you’ll make sure everything is aligned—from stock availability to campaign visibility.
Another important part of your role is identifying growth opportunities. You’ll keep an eye on market trends, customer behavior, and competitor activity. Based on that, you’ll suggest strategies that help sellers perform better.
This role also involves a consulting mindset. You’re not just managing accounts—you’re helping sellers make better business decisions. Whether it’s improving product listings, planning campaigns, or optimizing pricing, your input will directly impact their success.
Overall, this is a fast-moving role where no two days are the same. If you enjoy working with people, analyzing data, and seeing real results from your efforts, this role will suit you well.
Salary
- Estimated Salary: MYR 4,500 – 7,500 per month
- Performance-based incentives
- Annual salary review
Benefits
- Performance bonuses and incentives
- Health and medical insurance
- Career growth opportunities within the company
- Work with top brands and sellers
- Exposure to the fast-growing e-commerce industry
- Learning and development programs
- Opportunity to handle large-scale campaigns and projects
- Dynamic and collaborative work environment
Requirements
- 1–3 years of work experience (freshers with strong skills may also be considered)
- Bachelor’s degree in Business, Economics, Finance, Supply Chain, Engineering, or related field
- E-commerce experience is a plus but not mandatory
- Strong understanding of business and sales concepts
- Good stakeholder and relationship management skills
- Ability to work in a fast-paced environment
- Strong communication and presentation skills
- Comfortable using Microsoft Excel
- Good planning and organizational skills
Location
Malaysia
About the Company
Lazada is one of Southeast Asia’s leading e-commerce platforms, operating across multiple countries including Malaysia, Indonesia, Singapore, Thailand, and the Philippines. The company connects millions of buyers and sellers, offering a wide range of products from everyday essentials to premium brands.
Backed by Alibaba Group, Lazada combines strong technology, logistics, and digital payment solutions to create a seamless online shopping experience. It also provides tools and support to help sellers grow their businesses, making it a key player in the region’s fast-growing digital economy.