Job Description
HSBC is looking for a dedicated and customer-focused professional to join the team as a Global Payments Solutions (GPS) Client Service Manager. This role is ideal for someone who enjoys building strong client relationships and solving problems in a fast-moving banking environment.
As a Client Service Manager, you will work closely with a portfolio of corporate clients and support them in their day-to-day banking service needs. Your role will involve understanding how clients use HSBC’s payment and treasury services and helping them get the best experience from those products.
A big part of the job is responding to service enquiries and resolving complex issues. Clients often rely on quick support when dealing with payments across borders, currencies, and systems. You will review each situation carefully, find practical solutions, and keep clients informed until the issue is fully resolved.
You will also act as a key link between clients and internal teams within HSBC. This means coordinating with colleagues across departments to address service requests, manage escalations, and ensure problems are handled smoothly.
Another important responsibility is monitoring service activity. By reviewing client inquiries and case trends, you will be able to identify potential risks, spot improvement opportunities, and help reduce recurring issues. Your insights will help improve service quality and strengthen client trust.
From time to time, you will also support client-initiated projects, ensuring requests are handled correctly and delivered on time. Strong communication, organization, and attention to detail will help you succeed in this role.
This is a great opportunity for someone who enjoys working with people, solving problems, and being part of a global banking team.
Salary
The estimated salary for this position is MYR 7,000 – MYR 11,000 per month, depending on experience, skills, and professional background.
Benefits
Employees joining HSBC can expect a supportive work environment along with several benefits, including:
- Competitive monthly salary
- Professional training and career development programs
- Health and medical insurance coverage
- Annual leave and paid holidays
- Inclusive and diverse workplace culture
- Performance-based rewards and recognition
- Opportunities to work with global teams across different regions
Requirements
To succeed in this role, candidates should have the following skills and experience:
- Strong problem-solving and analytical thinking abilities
- Experience working in a fast-paced, service-focused environment
- Strong communication skills and confidence when interacting with clients and internal teams
- Ability to manage multiple tasks and priorities effectively
- Good time management and organizational skills
- Ability to build positive relationships with stakeholders
- Basic understanding of corporate banking services or payment systems is an advantage
- Customer-focused mindset with a genuine desire to support client needs
Experience working in global banking or corporate treasury environments will be considered a strong plus.
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Apply Before: 01 May 2026