Client Relationship & Partnership Supervisor – FAS

Job Description

As a Client Relationship & Partnership Supervisor at FAS, you will play an important role in building and maintaining strong relationships with merchants who rely on the platform for their business growth. This role sits at the intersection of operations, partnerships, and performance, giving you a well-rounded exposure to how e-commerce and logistics come together.

Your primary responsibility will be to manage merchant partnerships—from onboarding new sellers to helping existing ones grow. You’ll guide merchants through processes, support them with training, and ensure they understand how to make the most of the platform. At the same time, you’ll monitor their performance closely, identifying areas where improvements can be made and working with them to achieve better results.

This role also requires close collaboration with internal teams such as supply chain, fulfillment, and marketplace operations. You’ll act as the bridge between merchants and these teams, ensuring that challenges are addressed quickly and operations run smoothly. Whether it’s resolving issues, improving delivery efficiency, or optimizing costs, your input will directly impact both merchant satisfaction and overall performance.

Another key part of the job is planning and executing initiatives that drive engagement. This could include promotional campaigns, incentive programs, or category-level improvements. You’ll also work with data—analyzing performance metrics, preparing reports, and using insights to guide decisions.

What makes this role rewarding is the visible impact you create. Every improvement you help implement—whether it’s better merchant performance or smoother operations—contributes to a stronger and more reliable system for everyone involved.

Salary

1. IDR 12,000,000 – IDR 18,000,000 per month
2. Performance-based incentives and bonuses
3. Additional benefits depending on experience and role scope

Benefits

1. Performance incentives and annual bonuses
2. Health and medical insurance
3. Career development and internal growth opportunities
4. Collaborative and supportive work culture
5. Exposure to e-commerce and logistics operations
6. Learning and skill development programs
7. Opportunity to work with cross-functional teams
8. Employee engagement and wellness initiatives
9. Dynamic and fast-paced work environment

Requirements

1. 3–5 years of experience in partnerships, merchant management, or operations
2. Bachelor’s degree in Business, Marketing, Management, or related field
3. Strong communication and relationship management skills
4. Experience working with cross-functional teams
5. Good analytical thinking and problem-solving ability
6. Understanding of e-commerce, logistics, or marketplace operations
7. Strong negotiation and stakeholder management skills
8. Ability to handle pressure and meet deadlines
9. Willingness to work flexible hours when required
10. Proactive mindset with attention to detail

Location

Jakarta, Indonesia

About the Company – Blibli Group

Blibli Group has grown into one of Indonesia’s most trusted names in the digital commerce space, bringing together shopping, logistics, and technology in a way that feels seamless for both customers and businesses. At its core, the company is focused on making everyday transactions simpler, faster, and more reliable.

Through its Fulfilment At Speed (FAS) division, Blibli is strengthening the backbone of e-commerce—ensuring that products move efficiently from sellers to customers. It’s not just about speed, but about consistency and trust. Every delivery, every order, and every interaction reflects the company’s commitment to keeping promises.

What makes Blibli Group stand out is its collaborative culture. Teams work closely across different functions, sharing ideas and solving challenges together. There’s a strong sense of ownership, where individuals are encouraged to take initiative and make a real impact in their roles.

At the same time, the company values growth—both personal and professional. Employees are given the space to learn, experiment, and improve, without the fear of failure. It’s an environment where effort is recognized, progress is supported, and every small contribution helps build something bigger for Indonesia’s growing digital ecosystem.

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