Senior Technical Support Engineer – Remote
Intuition Machines builds advanced security products used by hundreds of millions of people worldwide. Our team works across different countries, collaborating to create reliable solutions that protect online platforms. One of our well-known products is the hCaptcha security suite, designed to help businesses defend against bots and fraud.
We believe in small, focused teams, quick decision-making, and continuously improving our products.
What You’ll Do
- Work closely with customers to diagnose and resolve complex technical issues.
- Partner with Engineering, Product, and Security teams to identify root causes and deliver effective solutions.
- Contribute to product improvements by debugging issues, testing ideas, or creating small automation tools.
- Support customers with matters related to web security, bot protection, and fraud prevention.
- Guide and assist other support engineers while helping improve team documentation and processes.
- Maintain clear and professional communication with customers and internal teams.
What We’re Looking For
- Around 5+ years of experience in software engineering or technical support with strong coding knowledge.
- Solid understanding of Python, JavaScript, HTML, and CSS.
- Experience working with large-scale systems, web security concepts, or distributed applications.
- Strong analytical thinking and attention to detail.
- Good communication skills and the ability to work well with cross-functional teams.
- Experience with support platforms, ticketing tools, or scripting/automation is a plus.
Nice to Have
- Familiarity with Grafana, SQL, ClickHouse, or Redash.
- Experience supporting enterprise customers.
What We Offer
- Fully remote work with flexible hours.
- A friendly, global team working from different parts of the world.
- Modern development workflows that encourage frequent releases and continuous improvement.
- The chance to work on products used by millions of people.
- A flat team structure with open communication and collaboration.
We are committed to equal opportunity and creating a welcoming environment where everyone can contribute and grow.
Note: All candidates will go through a pre-employment verification process that includes confirming work history, education, and identity. A final in-person interview and identity check will take place in the candidate’s country of residence.
Benefits
- Fully remote work with flexible working hours.
- Work with a global team from different countries.
- Opportunity to work on products used by millions of users.
- A collaborative and supportive work culture.
- Modern tools and workflows that allow fast development and learning.
- Career growth opportunities while working on large-scale security systems.
Salary
- Global range: $90,000 – $120,000 per year (depending on experience).
- Kuala Lumpur estimate: MYR 12,000 – MYR 18,000 per month.
Job Details
- Job Locations: Federal Territory of Kuala Lumpur, Kraków
- Remote Work: Open to candidates worldwide
- Visa Sponsorship: Not available
- Relocation Support: Available for selected candidates