Job Description
As a Customer Service Representative, your main responsibility will be to assist customers with telecom solutions while ensuring a smooth and satisfying experience at every touchpoint.
You will promote and sell Etisalat business plans tailored for different clients, including individuals, companies, and government entities. Understanding customer needs is key—you’ll guide them toward the most suitable products, clearly explaining features, pricing, and benefits.
This role goes beyond just answering queries. You’ll actively look for opportunities to upsell or cross-sell services that genuinely benefit the customer. Handling concerns and complaints with patience and professionalism will be part of your daily routine.
Building trust is essential. You’ll maintain positive relationships by communicating openly, listening carefully, and resolving issues within the promised time. Keeping accurate records of customer interactions and sharing feedback to improve service processes will also be part of your work.
In short, your goal is to make every customer feel heard, valued, and satisfied.
Salary
AED 2,000 – 3,000 per month (based on experience and performance)
Benefits
- Career growth within Sharaf DG
- Attractive incentive and commission structure
- Opportunity to work with a leading telecom brand
- Friendly and team-oriented work environment
- Training and skill development programs
- Job stability in a well-established company
- Exposure to corporate and government clients
Requirements
Experience
- Minimum 1 year experience in customer service, call center, or front desk roles
Education
- Graduate preferred
Skills
- Good listening and problem-solving ability
- Ability to handle multiple tasks efficiently
- Strong communication (spoken & written)
- Positive attitude and team spirit
- Basic computer knowledge
Location
Dubai, United Arab Emirates
About the Company – Sharaf DG LLC
Sharaf DG LLC is one of the UAE’s well-known names in electronics retail and telecom services, trusted by customers for quality products and reliable support. Over the years, the company has built a strong reputation by offering everything from the latest gadgets to essential telecom solutions, working closely with leading providers like Etisalat.
What makes Sharaf DG stand out is its focus on people—both customers and employees. The company believes that good service starts with understanding real needs. Whether someone walks in looking for a device or a business solution, the goal is always to guide them honestly and make their experience smooth and helpful.
The work environment is active and customer-focused, where no two days feel the same. Employees are encouraged to learn on the job, improve their communication skills, and grow with experience. Teamwork plays an important role, and support from colleagues and managers helps create a positive atmosphere.
For those who enjoy meeting new people, solving everyday challenges, and being part of a growing brand, Sharaf DG offers more than just a job—it offers a place to build confidence, gain practical experience, and move forward in your career.
Important Notice for Applicants
We’ve noticed an increase in fake job offers and scam messages circulating online. Please be careful while applying for positions related to Sharaf DG LLC or any similar roles.
Sharaf DG and its hiring partners do not ask for any payment at any stage of the recruitment process. If someone requests money for job confirmation, visa processing, or interview scheduling, it is likely a scam.
Always apply through official company websites or trusted job platforms. Double-check email addresses—official communication usually comes from verified company domains, not personal emails. Avoid sharing sensitive personal or financial details with unknown sources.
If something feels unusual, trust your instinct and take a moment to verify before proceeding. It’s always better to be cautious than to risk your safety.
Your career matters, but your security matters even more. Stay aware, stay informed, and apply smartly.