Job Description
Working as an Executive Housekeeper is more than managing rooms—it’s about creating a space where guests feel comfortable, relaxed, and truly cared for. At Crowne Plaza Kuala Lumpur City Centre, this role plays a key part in shaping the guest experience from the moment they step into their room.
In this position, you will lead the housekeeping and laundry teams, ensuring that every corner of the hotel reflects cleanliness, comfort, and attention to detail. Your day will involve planning schedules, assigning duties, and making sure your team has everything they need to perform at their best. You won’t just manage people—you’ll support them, guide them, and help them grow through regular feedback and training.
You’ll also take responsibility for maintaining high standards across guest rooms and public areas. From routine inspections to handling special guest requests, your focus will always be on delivering a consistent and memorable experience. Whether it’s preparing rooms for VIP guests or resolving a concern quickly and professionally, your actions will leave a lasting impression.
Behind the scenes, you’ll manage supplies, control costs, and support budgeting efforts. You’ll ensure resources are used wisely while also supporting eco-friendly practices that reduce waste and promote sustainability.
This role also requires strong coordination with other departments, ensuring smooth daily operations throughout the hotel. During busy periods, you may step in to support your team directly, showing leadership by example.
If you enjoy leading teams, maintaining high standards, and being part of a fast-paced hospitality environment, this role offers a meaningful and rewarding career path.
Salary
- Around MYR 5,000 – 9,000 per month
- Salary may vary based on experience, hotel size, and responsibilities
Benefits
- Health insurance and medical support
- Competitive salary with growth opportunities
- Career development and training programs
- Paid annual leave and public holidays
- Staff meals and uniform provided
- Supportive and professional work environment
- Opportunities to grow within IHG hotels globally
Requirements
- Minimum 4 years of housekeeping/laundry experience
- High School Diploma or equivalent (college preferred)
- Experience in hotel or hospitality industry preferred
- Previous supervisory or leadership experience required
- Strong leadership and team management skills
- Knowledge of cleaning standards, safety, and hotel operations
- Fluency in local language (additional languages are a plus)
- Good communication and problem-solving ability
Location
- Kuala Lumpur, Malaysia
- Crowne Plaza Kuala Lumpur City Centre (IHG Group)
About Crowne Plaza Kuala Lumpur City Centre
Crowne Plaza Kuala Lumpur City Centre offers a comfortable and welcoming stay right in the heart of the city. Whether you’re visiting for business or taking time to explore, the hotel provides a space where you can relax, recharge, and feel at ease after a busy day.
Its central location makes it easy to experience some of Kuala Lumpur’s most popular spots, including the iconic Petronas Twin Towers, the peaceful KLCC Park, and the lively Bukit Bintang area. Everything you need—shopping, dining, and entertainment—is just a short walk away.
What truly makes the hotel special is its focus on guest comfort and thoughtful service. From well-maintained rooms to a friendly team that’s always ready to help, every detail is designed to make your stay smooth and enjoyable. It’s not just about where you stay, but how you feel while you’re there—and here, the goal is to make every guest feel right at home.
Important Notice
Before applying, please review the job requirements carefully to ensure your experience matches the role. This position requires leadership experience in housekeeping and the ability to manage a team in a busy hotel environment.
All applications should be submitted through official channels only. Do not share personal or financial details with anyone claiming to offer job placement outside the official process. The company does not charge any fees during hiring.
Take your time to prepare your application properly. A well-prepared profile can make a strong first impression and increase your chances of success.